Help
Where to go for what.
Who to write to, and a page for each thing you might be looking for.
Most questions have a short answer in the frequently asked questions.
Contact
Email or call the care team
Write to support@avellumhealth.com or call 502-212-4313 with medication, order and billing questions. Include the order number from your orders page when it is about an order. Replies come from the care team.
Questions about a blood panel, a collection kit, your results, or the charge for the panel go to Valdura, at support@valdura.health. The care team does not handle the panel.
Your visit
Starting and reopening a visit
A visit starts from your cart and is listed on your visits page. If you opened one and closed the tab, you can open it again from there.
Once you finish the intake, the care team reviews it. Whether a treatment is right for you, how much to take, when to take it and what side effects to expect are all questions for the care team: email them, with your order number.
Orders
Orders and shipping
Your orders page lists each order and its status. For a tracking number, or to reach the care team about an order, email them with the order number.
If a shipment arrived warm, or a vial is damaged, leaking or has a broken seal, email the care team with the order number and they can arrange a reship.
Billing
Charges, pausing and cancelling
Your card is charged when you finish your medical intake, before a clinician reviews it. A prescription then bills every 28 days.
There is no button to pause or cancel. Both are requests to the care team by email, and a request made close to your billing date may not stop that cycle’s charge.
Medication
Taking your medication
The medication guide covers injection technique, where to inject, how to store your medication and what side effects are normal.
It is general technique only. The specifics for you are on your prescription label and with your care team.
Pricing
Pricing and the discount
Avellum sells at the retail price to everyone. The Amway Partner Store Discount applies when you open Avellum through the link Amway sends you, when you connect an Amway account, or when the discount was already applied to your account when you joined.
Account
Your account
Forgot your password? Reset it from the password reset page. If the reset does not get you back in, or you need to change the email you sign in with, write to the Avellum team at escalations@avellumhealth.com. The care team cannot reset an Avellum login.
How to ask for a copy of your records is set out in the privacy policy and the notice of privacy practices.